Symptom
When a user attempts to log in to the OX App Suite at https://us.appsuite.cloud/appsuite/, they encounter a User is deactivated (AUTHORIZATION-0001) error.
Cause
The OX App Suite service has expired.
On the order's expiry date, the system restricts access to the OX App Suite service. However, all of the user data remains in place.
Solution
The client can renew their OX App Suite service by paying the service renewal invoice that your account generated.
After the system has successfully provisioned the renewal, it will restore access.
